Customer Relationship Management (CRM)

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Customer Relationship Management (CRM)

Customer Relationship Management (CRM) is crucial tool for serving better to customers who are the core of any business, and so is managing the relationship with customers. SoftMass's domain expertise in Customer Relationship Management ranges from business leads management or customer interfacing planning or sales force automation to end-to-end relationship management - from marketing to delivery of service or product.

SoftMass as an expert CRM IT service provider offers following services:
SoftMass Solutions offers CRM consulting and implementation services to help you take complete advantage of customer relationship management's benefits. Also, SoftMass provides complete CRM product engineering and custom CRM software development services to leading & upcoming CRM independent software vendors and other businesses.

SoftMass's CRM consulting brings our experience in aligning your CRM process with stated business objectives, leveraging the power of technology to make it more effective. This involves defining or optimizing CRM workflow and applying right trends and technologies into overall solution.

SoftMass's CRM implementation service helps you select the right CRM product for your organizations need and then implementing it. SoftMass puts its years of experience to work for you in selecting right package for you and also develops custom modules or integrate your CRM system with third party application to provide IT sync within different applications.

SoftMass has vast experience in developing CRM software products. Our earlier CRM product engineering assignments include complete SaaS CRM suite architecting & development, legacy CRM product maintenance & enhancement, CRM module for SaaS ERP product, & many.